Links to NextGen Patient Portal
Portal Tips and Help
Overview
With NextGen Patient Portal, you can connect with your practice, Isabella Citizens for Health (ICH) through a convenient, safe, and secure environment using your home computer to perform a variety of tasks including appointment requests, medication renewal requests, and completing forms.
Enrollment
The enrollment process allows you to sign up for a NextGen Patient Portal account, which provides access to your medical information.
Self-Enrollment
You can enroll yourself and create an account for using NextGen Patient Portal. You must enroll in NextGen Patient Portal using the link from ICH. We have included the self-enrolling link on our website, www.isabellahealth.org.
Token-based Enrollment
You can also enroll using the “Register Now” link on the NextGen patient portal website. You need a token from ICH to enroll using this method. Ask reception or contact us to obtain the enrollment token or link. A confirmation email is sent to you after you successfully complete enrollment.
Log On to your NextGen Patient Portal Account
After you successfully enroll in NextGen Patient Portal, you can access your account using the link in the confirmation email.
User Name and Password Recovery
Multi-Language Support
NextGen Patient Portal provides multi-language support. The website displays in English by default. You can change your preferred language before or after you log on.
Multiple User Accounts
The user list on the top-right section displays the name of the logged-in user. The user list also displays a list of the persons or dependents whose accounts you manage. You can select the name of the person or dependent from the users list to view their records.
Home Page
The Home page displays when you have successfully completed the enrollment process. Use the tabs at the top of the page to navigate through the NextGen Patient Portal website. When ICH responds to an appointment request, secure messages, medication renewals, or uploads a document or template, a notification is sent to your NextGen Patient Portal email account.
Settings
Use the commands under the “Settings” tab to update your personal information, manage user grants, practices ad statement notifications.
Personal Settings
To view and update your name, addresses, and phone numbers, select “My Information.”
Manage User Grants
To view your NextGen Patient Portal dependent accounts you manage and who manages your NextGen Patient Portal account, select “Manage User Grants.”
Mail
Use the commands under the “Mail” tab to view sent and received messages and correspond with your practices.
Viewing Mail
Messages
Sending a Response
To send a response, open a message from your Inbox and click “Reply.” Enter your response and click “Send.”
Composing Messages
To create and send a message to a provider at your practice, select “Compose Message.”
Appointments
Use the commands under the “Schedule” tab to manage and view appointments. Upcoming appointments also display on the “Home” tab.
Requesting Appointments
To submit an appointment request, select “Request Appointment,” complete the information, submit the request, and wait for a response.
Accepting Pending Appointments
When viewing pending appointments from your Inbox, a “Pending” appointment indicates that the practice is waiting for your response. You must accept the request to schedule the appointment.
My Chart
Use the commands under the “My Chart” tab to view clinical data or request a Personal Health Record (PHR) that contains your medical history at the practice.
Viewing Your Chart
To display a record of my allergies, visits, medications, conditions, etc. from a practice, select “View My Chart” and select “Visit Date.”
Saving Your Chart
To download and save your chart as a PDF, open your chart, click “Download MY Data,” and then click “Save.” To download and save your chart as a CCDA, open your chart, click “Save CCDA,” and then click “Save.”
Sending Your Chart to Another Provider
To send your chart to another provider, open your chart, click “Send,” enter the requested information and click “Send Request.”
Obtaining and Viewing a PHR
To request a PHR from your practice, select “Request Health Record,” and click “Submit.” When the heath record is sent to you, it displays as a new item in your Inbox. Open the PHR from your inbox to view it.
Statements
You can view statements and make payments online.
Viewing Statements
To view a statement, open it from your Inbox or from the “Payments” tab.
Medications
To renew a medication, select “Renew Medications” from the “Renew Medications” tab, complete the requested information and click “Submit.” A response from your practice for your renewal is sent to your inbox.
Logout of Your NextGen Patient Portal Account
To log out of your NextGen Patient Portal account, click the “Logout” link at the top of the page. If NextGen Patient Portal does not detect any activity for more than 20 minutes, the system automatically logs you out.
With NextGen Patient Portal, you can connect with your practice, Isabella Citizens for Health (ICH) through a convenient, safe, and secure environment using your home computer to perform a variety of tasks including appointment requests, medication renewal requests, and completing forms.
Enrollment
The enrollment process allows you to sign up for a NextGen Patient Portal account, which provides access to your medical information.
Self-Enrollment
You can enroll yourself and create an account for using NextGen Patient Portal. You must enroll in NextGen Patient Portal using the link from ICH. We have included the self-enrolling link on our website, www.isabellahealth.org.
Token-based Enrollment
You can also enroll using the “Register Now” link on the NextGen patient portal website. You need a token from ICH to enroll using this method. Ask reception or contact us to obtain the enrollment token or link. A confirmation email is sent to you after you successfully complete enrollment.
Log On to your NextGen Patient Portal Account
After you successfully enroll in NextGen Patient Portal, you can access your account using the link in the confirmation email.
User Name and Password Recovery
- You can reset your password:
- By selecting the “Need help with your username and password” link on the Log In page
- Selecting “Account Settings” from the “Settings” tab Asking ICH for a reset token
Multi-Language Support
NextGen Patient Portal provides multi-language support. The website displays in English by default. You can change your preferred language before or after you log on.
Multiple User Accounts
The user list on the top-right section displays the name of the logged-in user. The user list also displays a list of the persons or dependents whose accounts you manage. You can select the name of the person or dependent from the users list to view their records.
Home Page
The Home page displays when you have successfully completed the enrollment process. Use the tabs at the top of the page to navigate through the NextGen Patient Portal website. When ICH responds to an appointment request, secure messages, medication renewals, or uploads a document or template, a notification is sent to your NextGen Patient Portal email account.
Settings
Use the commands under the “Settings” tab to update your personal information, manage user grants, practices ad statement notifications.
Personal Settings
To view and update your name, addresses, and phone numbers, select “My Information.”
Manage User Grants
To view your NextGen Patient Portal dependent accounts you manage and who manages your NextGen Patient Portal account, select “Manage User Grants.”
Use the commands under the “Mail” tab to view sent and received messages and correspond with your practices.
Viewing Mail
- To display incoming messages, documents, forms, statements, etc. from ICH, select “Inbox.” New mail also displays on the “Home” tab.
- To display all messages and items that you want sent to practices, select “Sent Items.”
- To view an item, select a “Type” (messages, documents, etc.) and then click the item to view it.
Messages
Sending a Response
To send a response, open a message from your Inbox and click “Reply.” Enter your response and click “Send.”
Composing Messages
To create and send a message to a provider at your practice, select “Compose Message.”
Appointments
Use the commands under the “Schedule” tab to manage and view appointments. Upcoming appointments also display on the “Home” tab.
Requesting Appointments
To submit an appointment request, select “Request Appointment,” complete the information, submit the request, and wait for a response.
- **Note: Submitting an appointment request does not guarantee an actual appointment with your provider. It must be confirmed by the practice before it is considered a booked appointment.
Accepting Pending Appointments
When viewing pending appointments from your Inbox, a “Pending” appointment indicates that the practice is waiting for your response. You must accept the request to schedule the appointment.
My Chart
Use the commands under the “My Chart” tab to view clinical data or request a Personal Health Record (PHR) that contains your medical history at the practice.
Viewing Your Chart
To display a record of my allergies, visits, medications, conditions, etc. from a practice, select “View My Chart” and select “Visit Date.”
Saving Your Chart
To download and save your chart as a PDF, open your chart, click “Download MY Data,” and then click “Save.” To download and save your chart as a CCDA, open your chart, click “Save CCDA,” and then click “Save.”
Sending Your Chart to Another Provider
To send your chart to another provider, open your chart, click “Send,” enter the requested information and click “Send Request.”
Obtaining and Viewing a PHR
To request a PHR from your practice, select “Request Health Record,” and click “Submit.” When the heath record is sent to you, it displays as a new item in your Inbox. Open the PHR from your inbox to view it.
Statements
You can view statements and make payments online.
Viewing Statements
To view a statement, open it from your Inbox or from the “Payments” tab.
Medications
To renew a medication, select “Renew Medications” from the “Renew Medications” tab, complete the requested information and click “Submit.” A response from your practice for your renewal is sent to your inbox.
Logout of Your NextGen Patient Portal Account
To log out of your NextGen Patient Portal account, click the “Logout” link at the top of the page. If NextGen Patient Portal does not detect any activity for more than 20 minutes, the system automatically logs you out.
